https://hal-normandie-univ.archives-ouvertes.fr/hal-02445902 Contributor : Franck BAILLYConnect in order to contact the contributor Submitted on : Monday, January 20, 2020 - 2:43:22 PM Last modification on : Wednesday, March 23, 2022 - 3:50:11 PM
Franck Bailly, Alexandre Léné. The personification of the service labour process and the rise of soft skills: a French case study. Employee Relations, Emerald, 2012, 35 (1), pp.79-97. ⟨10.1108/01425451311279429⟩. ⟨hal-02445902⟩