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The personification of the service labour process and the rise of soft skills: a French case study

Franck Bailly 1 Alexandre Léné 2
1 LASTA - Laboratoire d'Analyse des Sociétés, Transformations et Adaptations
2 CLERSE - Centre Lillois d’Études et de Recherches Sociologiques et Économiques - UMR 8019
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https://hal-normandie-univ.archives-ouvertes.fr/hal-02445902
Contributor : Franck Bailly <>
Submitted on : Monday, January 20, 2020 - 2:43:22 PM
Last modification on : Tuesday, December 15, 2020 - 3:01:31 AM

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COMUE-NORMANDIE | LASTA | UNIROUEN | UNIV-LILLE | CNRS

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Franck Bailly, Alexandre Léné. The personification of the service labour process and the rise of soft skills: a French case study. Employee Relations, Emerald, 2012, 35 (1), pp.79-97. ⟨10.1108/01425451311279429⟩. ⟨hal-02445902⟩

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