The personification of the service labour process and the rise of soft skills: a French case study - Archive ouverte HAL Access content directly
Journal Articles Employee Relations Year : 2012
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hal-02445902 , version 1 (20-01-2020)

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Franck Bailly, Alexandre Léné. The personification of the service labour process and the rise of soft skills: a French case study. Employee Relations, 2012, 35 (1), pp.79-97. ⟨10.1108/01425451311279429⟩. ⟨hal-02445902⟩
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