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The personification of the service labour process and the rise of soft skills: a French case study

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https://hal-normandie-univ.archives-ouvertes.fr/hal-02445902
Contributor : Franck Bailly <>
Submitted on : Monday, January 20, 2020 - 2:43:22 PM
Last modification on : Tuesday, January 28, 2020 - 2:42:03 PM

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Franck Bailly, Alexandre Léné. The personification of the service labour process and the rise of soft skills: a French case study. Employee Relations, Emerald, 2012, 35 (1), pp.79-97. ⟨10.1108/01425451311279429⟩. ⟨hal-02445902⟩

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